Airwallex is a powerful financial platform designed to make global transactions seamless for businesses. However, like any payment system, you might occasionally run into issues when making or receiving payments. If your Airwallex payment isn’t working, don’t worry—this guide will help you understand the possible reasons and how to resolve them.

1. Insufficient Funds

Issue: If your wallet doesn’t have enough balance in the transaction currency or home currency, the transaction will be declined.

Fix: Top up your Airwallex wallet with sufficient funds before making the payment.

2. Account or Card Issues

Several card or account-related issues can prevent a transaction from going through:

• Inactive Account: If your Airwallex account is not in ACTIVE status, payments will fail. Contact your account manager to reactivate it.
• Card Status Problems:
  • Closed Card: A transaction on a closed card will be declined.
  • Lost or Stolen Card: Payments will be blocked if the card is reported as lost or stolen.
  • Inactive or Pending Card: If the card status is PENDING or INACTIVE, you need to activate it before using it.
  • Not Activated Card: Ensure the cardholder activates the card before attempting transactions.
• Spending Limits Exceeded: If the transaction exceeds the set spending limit, update the card’s spending limit.

Fix: Check your account and card status via Airwallex’s platform and make necessary adjustments.

3. Restrictions & Blocked Transactions

Airwallex enforces restrictions to ensure security and compliance:

• Merchant Category Not Allowed: If a merchant’s category code is blocked, the transaction will be declined.
• Restricted Country: Some countries are blocked from transactions due to regulatory reasons.
• Currency Not Allowed: If the transaction currency is not permitted, it will be rejected.
• Unsupported Transaction Type: Airwallex may not support certain types of payments.

Fix: If you believe a restriction should be lifted (e.g., allowing a merchant category or currency), update your settings accordingly.

4. Card Verification & Security Issues

Security checks can sometimes block transactions:

• Cardholder Verification Failed: The authentication process (e.g., 3D Secure) was unsuccessful.
• Invalid Card Details: Incorrect card number, expiry date, or CVV can cause failures.
• PIN Issues: Entering the wrong PIN too many times will result in blocked transactions.
• Suspected Fraud: If Airwallex detects a potentially fraudulent transaction, it will be declined.

Fix: Ensure you enter the correct details and retry. If a transaction is flagged for fraud incorrectly, contact support.

5. Technical & System Errors

Sometimes, transactions fail due to system-related problems:

• Internal Error: A system error occurred during processing.
• Unknown Error: The reason for the decline is unclear.
• Transaction Blocked at Terminal: The merchant’s payment terminal blocked the transaction.

Fix: Contact Airwallex support if you suspect a system issue.

Final Thoughts

While it can be frustrating when your Airwallex transaction fails, understanding the reasons behind it makes troubleshooting much easier. By checking your balance, verifying your card status, ensuring compliance with restrictions, and entering the correct payment details, you can resolve most issues quickly. If you’re still stuck, don’t hesitate to reach out to Airwallex support for further assistance.

Have you encountered an issue with Airwallex that wasn’t covered here? Let us know in the comments, and we’ll help you figure it out!

For further info, please check Airwallex’s full documentation here.